Privacy Policy
Updated: January 1, 2020
We appreciate the trust you place in Silver Oaks Memory Care, and we are committed to respecting your privacy and the security of your personal information. This privacy policy describes the information that we collect and how we use it.
Information We Collect
We may collect information (including name, address, telephone number, project details, and email address) when you:
Sign up for our interest lists
Inquire about our services
Sign up for updates
Enter a contest or sweepstakes
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion, or event
We maintain the data that you provide us in a secure database. We also gather information about how visitors navigate through our Web site by using clickstream data gathered with “cookies” and/or other online tools such as “pixel tags.” See Cookies and Pixel Tags below for further information.
What Do We Use Your Information For?
At Silver Oaks Memory Care, we always want to provide you with the best possible experience and fulfill your needs exactly as you’ve requested. To do this, we collect information that allows us to:
Provide the services you request
Contact you about an inquiry
Send you Silver Oaks Memory Care, email updates
Customize our communications to you
Information We Share with Others and Your Privacy Rights
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Your Choices about Communication from Silver Oaks Memory Care
We offer choices about the types of information you receive from us. If you prefer not to receive electronic communications from us please contact us at info@silveroaksmc.com, (650) 322-2022 or at
Silver Oaks Memory Care
16 Coleman Place
Menlo Park, CA 94025
Please be sure to provide us your exact name and email address so that we can be sure to identify you correctly.
How We Use Email
When you provide us your email address, we will email you as necessary to respond to a request for or inquiry about our services, product updates or availability, or to provide ongoing customer service. We may also send promotional emails about products, special offers, services, or events that we believe may be of interest to you. It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each email.
Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online experience, so that the information you receive is more relevant to you.
We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us. We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone but us.
Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Regency Palms Senior Living, and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Privacy of Children on Our Website
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.
Questions or Comments?
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Silver Oaks Memory Care
16 Coleman Place
Menlo Park, CA 94025
info@silveroaksmc.com